Frequently asked questions

No. Tags work with any phone's camera — no app and no subscription required.

No. There are no monthly or hidden fees to use a tag.

From $2.99 for the Order a smart Pet tag, or $8.99 for the Kingston's Pet tag.

Log in, go to Activate a tag, enter the code printed on your tag, and add your pet's details and the contact info you'd like a finder to see.

It depends on what's on the tag. If it still has contact details on file, open its page and ask to claim it: we email a secure link to the address already on the tag, and opening that link while you're signed in moves the tag to your account. If the tag has no details on it, there's nothing to verify against — you can set it up yourself from the tag's page. If the address on file is out of date, email contact@kingstonspet.com with the code printed on the tag and we'll sort it out with you.

Some tags carried over from our old site with no pet or contact details on them, so there's nothing for a finder to see. If it's your tag, choose Set up this tag on that page, enter your pet's details and how you'd like to be reached, and it's live from the next scan — it takes about a minute.

The finder scans the tag's QR code (or enters the code on our Lost & Found page) and instantly sees your pet's info and the contact details you chose to share.

Yes — they're weatherproof and need no batteries.

Find and book verified local pet-care providers, see them on a map and filter by pet type, category, price, distance and rating, chat in real time, pay securely, shop for pet products, and create pet profiles.

Pet Sitting, Dog Walking, Boarding, Grooming, Horse Care, Breeding, Pet Products, and Buy & Sell Pets.

Yes — providers are ID-verified by Kingston's, and you can see ratings and reviews.

English, Spanish and French.

Become a provider: create your shop, verify your ID, set your availability and rates, connect your bank through Stripe, and get booked in your area. Kingston's services the United States, the United Kingdom, Canada and Mexico — you link a bank account in your own country and are paid in your own currency.

Your earnings are sent to your linked bank automatically via Stripe — there is no withdrawal step. A booking's payout is generally released about 48 hours after the service is completed, and payouts speed up as you complete more clean jobs.

A subscription that unlocks unlimited service bookings, priority customer support and premium features. Your first year is free with the premium features included; after that it renews at $33 a year through the App Store or Google Play, where you'll see the current price before you confirm.

No. Joining, browsing, searching and requesting services is free for pet owners — you only pay for the services you book.

A 13% platform service fee on completed transactions. On a $100 service that's $13, so the provider keeps $87 — before taxes, refunds or payment adjustments.

Log in and visit your account to manage tags and order history. For a specific order question, email contact@kingstonspet.com.

Email contact@kingstonspet.com, or use the chat assistant in the corner of any page.