Frequently asked questions
Straight answers about the Kingston’s app, booking pet care, earning as a provider, smart ID tags and your orders. Jump to a section, or email us at contact@kingstonspet.com.
Booking care, chatting and paying
What the Kingston's app does on iOS and Android, and who you'll find in it.
What can I do in the Kingston's app?+
Find and book verified local pet-care providers, see them on a map and filter by pet type, category, price, distance and rating, chat in real time, pay securely, shop for pet products, and create pet profiles.
Which services can I book?+
Pet Sitting, Dog Walking, Boarding, Grooming, Horse Care, Breeding, Pet Products, and Buy & Sell Pets.
Are providers verified?+
Yes — providers are ID-verified by Kingston's, and you can see ratings and reviews.
What languages does the app support?+
English, Spanish and French.
Setting up your shop and getting paid
For sitters, walkers, groomers and boarders who want to take bookings through Kingston's.
How do I earn on the app?+
Become a provider: create your shop, verify your ID, set your availability and rates, connect your bank through Stripe, and get booked in your area.
When do I get paid?+
Your earnings are sent to your linked bank automatically via Stripe. You earn faster payouts as you complete more clean jobs.
What's the Service Provider plan?+
A subscription that unlocks unlimited service bookings, priority customer support, and premium features — purchased in the app.
Costs, order questions and support
What you pay, everything behind the login, and how to reach a human when you need one.
Does the app cost anything for pet owners?+
No. Joining, browsing, searching and requesting services is free for pet owners — you only pay for the services you book.
What does Kingston's charge providers?+
A 13% platform service fee on completed transactions. On a $100 service that's $13, so the provider keeps $87 — before taxes, refunds or payment adjustments.
How do I check my order or account?+
Log in and visit your account to manage tags and order history. For a specific order question, email contact@kingstonspet.com.
How do I contact support?+
Email contact@kingstonspet.com, or use the chat assistant in the corner of any page.
Still have a question?
Tell us about your pet, your tag or your order and we’ll get back to you. We’re a small team in Raleigh, NC, and we read every message.
Contact us